Effective Date: July 17, 2025

Last Updated: September 8, 2025

At Oak & Ember, we are committed to protecting your privacy while providing a seamless booking and browsing experience. Our Smoky Mountain cabin cookie policy explains how we use cookies and similar technologies on our website, why we use them, and how you can control your preferences.

By continuing to browse our site, you consent to the use of cookies in accordance with this policy and our [Privacy Policy].

1. What Are Cookies and Similar Technologies?

• Cookies are small text files stored on your device when you visit a website.

• First-party cookies are set by Oak & Ember (our site).

• Third-party cookies are set by trusted partners (e.g., Google, Facebook).

• We may also use pixels, tags, and local storage to collect similar data.

2. Why We Use Cookies

We use cookies for the following purposes:

• Essential Cookies (Strictly Necessary): Enable core site functionality such as secure booking, payment processing, and navigation.

• Performance & Analytics Cookies: Help us understand how guests use our site (e.g., Google Analytics) so we can improve cabin availability search tools, page design, and user experience.

• Functionality Cookies: Remember your preferences (e.g., saved search filters, preferred cabin pages, or login details).

• Marketing & Advertising Cookies: Deliver relevant promotions, measure campaign effectiveness, and allow retargeting across platforms (e.g., Facebook Pixel, Google Ads).

• Email & Communication Tracking: Our booking confirmations and newsletters may include pixels that help us measure engagement. You can disable image loading in your email client to prevent this.

3. Examples of Cookies We Use

4. Retention & Review

• Session cookies are deleted when you close your browser.

• Persistent cookies may remain from 1 day up to 24 months (unless deleted earlier).

• We review and update our cookie list at least quarterly.

5. Third-Party Partners

We may allow third parties to set cookies via our site. These partners include (but are not limited to):

• Google Analytics & Ads

• Facebook/Meta Ads 

• OwnerRez (Booking Engine)

• Mailchimp or Email Provider

Please review their privacy policies for full details.

6. Your Privacy Choices

• Manage Settings: You can update preferences anytime via the “Cookie Settings” link in our footer.

• Browser Controls: Most browsers let you block or delete cookies. Please note, disabling essential cookies may affect your ability to book directly with us.

• Do Not Sell or Share (U.S.): If you are a U.S. resident, you may opt out of cross-context behavioral advertising through our Your Privacy Choices link in the footer.

• Global Privacy Control (GPC): We honor GPC signals sent by your browser as a valid opt-out request.

7. Children’s Privacy

Our website is not directed to children under 16, and we do not knowingly collect data from them through cookies.

8. Cross-Border Transfers

Some cookie data may be transferred outside your country (for example, to the U.S. if you are browsing from the EU/UK). We rely on appropriate safeguards, such as the EU-U.S. Data Privacy Framework, where applicable.

9. Compliance and Updates

We monitor cookie use, audit our site quarterly, and update this policy if we add or change vendors. The “Last Updated” date at the top will reflect the latest version.

10. Contact Us

If you have questions about this Cookie Policy, please contact us:

info@oakandembergroup.com
www.oakandembergroup.com